If you are not in at the time of delivery and have given special delivery instructions, the courier will try their utmost to follow these instructions. If no instructions are given, the courier will leave the goods in a secure location on your property (if one can be found), and they will leave you a card to inform you where the parcel has been left. If a secure location can't be found, the driver will then attempt to leave the order with a neighbour and a card will be left to inform you which neighbour. A total of three delivery attempts will be made, after which time the parcel will be returned to us.
If you have not received a card to inform you that your parcel has been delivered, but you have received confirmation from us that it has, please check your online tracking for the latest information. If you are still unable to confirm the exact location where your parcel has been delivered to, simply contact through the help centre and we will find out from our courier for you.