When will I receive my home delivery order?

We aim to have your parcel delivered to you within 7 working days from the date your order was placed (for orders placed before 6pm Monday - Saturday). For orders delivered to non-UK mainland, Scottish Highlands and BFPO addresses, delivery time may be longer.

Delivery times may also be longer during peak trading times (such as Christmas).

• Standard parcels are sent by our courier EVRI, who deliver between Monday to Saturday, typically between 8am and 7pm
• Large items are sent through a specialised courier, Arrow XL, who deliver between Monday to Friday, usually between 8am and 7pm. The delivery time for items sent by this courier is 10 working days

If your standard parcel order hasn't arrived after 7 working days from the date your order was placed, please contact us by clicking here.

Please note that some delivery times may differ from those shown above:
• Our delivery promise only applies to orders placed before 6pm Monday – Saturday.
• Bank Holidays may affect the delivery of your order with our courier. In these cases, please allow an extra day before contacting us. 
• Some products may be delivered by one of our 3rd suppliers, which can affect delivery times. These products are excluded from our delivery promise.
• There may be delays to the above delivery times – e.g. because of courier delays, peak trading periods (such as Christmas), bad weather etc. We reserve the right to alter delivery times in these exceptional circumstances.