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I was charged the incorrect price. What can I do?

We are legally and duty bound to sell the product described on the ticket for the price shown on the ticket. Unfortunately, sometimes the wrong ticket can end up in-front of a product: due to staff error or customers putting stock back in the wrong location.

In these instances we are not required to, and we would not, sell the product for the price shown on the wrong ticket. If our till system charged you a different price to that shown on the ticket, for the product described on the ticket, then the store should refund you the difference.

If this did not happen, please contact us and we will make arrangements for you to receive a refund. Your message will be sent to the Area Manager for the store who will contact you to review the issue with you prior to investigating it at the store and taking appropriate action.

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