Help with shopping in store

Products in store

• Is this item in stock in my local store?
• When do stores receive stock replenishment?
• I have seen a product on social media, but it is not in my local store.
• Do you accept vouchers in store?
• What ingredients are in a product?
• How much is a carrier bag in store?

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Store Returns

• What is your returns policy for in store purchases?
• Can I return my store purchase without a receipt?
• Can I return a product to a different store?
• My item is missing a part, what can I do?
• I was charged the incorrect price. What can I do?
• How long do refunds take?

Complaints and Compliments

• How do I send a compliment - a thank you?
• How do I make a complaint?
• I've had an accident in your store. What should I do?
• I have received a car parking charge. Can you help?

Other Store Questions

• How we’re responding to COVID-19 in stores
• What payment methods to you accept?
• What are your opening times?
• Where is my local store?
• How do I apply for a job?
• Can I bring my pet into store?

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