Help with an In-Store purchase/experience

Complaints and Compliments

• Complaints Policy and Procedure
• How do I send a compliment?
• I've had an accident in your store. What should I do?
• I have received a car parking charge. Can you help?

Products in store

• Is this item in stock in my local store?
• When do stores receive stock replenishment?
• I have seen a product on social media, but it is not in my local store.
• Do you accept vouchers in store?
• What ingredients are in a product?
• How much is a carrier bag in store?

Store Returns

• What is your returns policy for in store purchases?
• Can I return my store purchase without a receipt?
• Can I return a product to a different store?
• My item is missing a part, what can I do?
• I was charged the incorrect price. What can I do?
• How long do refunds take?

Gift Cards

• Gift Card Balance Check

Other Store Questions

• Which stores have Chillers & Freezers?
• Which stores have a Bakery?
• Which stores have a Café?
• Which stores have a Garden Centre?
• What payment methods to you accept?
• What are your opening times?

See all 10 articles